Terms & Conditions

Last updated: 27 May 2026  ·  Effective from the date of last update for all new bookings

Welcome to MyCarpenter. These Terms & Conditions ("Terms") govern your access to and use of the website mycarpenter.online and all carpentry services provided by us under the MyCarpenter brand. By using our website, booking a service, or subscribing to an Annual Maintenance Contract (AMC), you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our services.

1. About MyCarpenter

MyCarpenter is a hyperlocal carpentry service brand operated by Designs Palette Development Solutions LLP ("DPDS LLP", "we", "us", "our"), a Limited Liability Partnership registered under the LLP Act, 2008, with its registered office at CKR Complex, Seegehalli, Bengaluru — 560115, Karnataka, India.

We connect customers with police-verified, background-checked carpenters for home repair, installation, and maintenance services within our published service area, at fixed prices listed on our rate card.

2. Definitions

• "Customer", "You", "Your" means any individual who registers on the Platform, books a service, or subscribes to an AMC plan.
• "Platform" means the website mycarpenter.online and any associated booking channels including WhatsApp and telephone.
• "Service" means any carpentry work booked via the Platform, including single-service bookings and AMC-covered visits.
• "Carpenter" means an individual onboarded by us and authorised to deliver Services on our behalf.
• "AMC" means an Annual Maintenance Contract subscription as described on the AMC Plans page.
• "Rate Card" means the published list of services and their fixed prices available at mycarpenter.online/services.
• "Visit Charge" means the fixed fee of ₹99 charged per service visit, waived for active AMC subscribers.
• "Service Area" means the geographic zones within which we currently deliver Services, as defined in Section 6.

3. Acceptance of Terms

By accessing the Platform, creating an account, booking a Service, or subscribing to an AMC, you confirm that:

• You have read and understood these Terms in full;
• You agree to be legally bound by them and by any additional terms applicable to specific Services (such as the AMC Contract for AMC subscribers);
• You are entering into these Terms voluntarily, without coercion, and with the legal capacity to do so.

Acceptance is signified by your use of the Platform or completion of a booking. No physical signature is required for these Terms; the AMC Contract is a separate document with its own execution requirements.

4. Eligibility & Account Registration

To use the Platform you must:

• Be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872;
• Provide a valid Indian mobile number for OTP-based authentication;
• Provide accurate, current, and complete information during registration and at the time of booking;
• Maintain the confidentiality of your account credentials and any OTPs we send you. You are responsible for all activity that occurs under your account.

You agree to notify us immediately of any unauthorised use of your account by emailing hello@mycarpenter.online or messaging WhatsApp +91 81233 62007.

5. Scope of Services

In scope: All carpentry services listed on the Rate Card at mycarpenter.online/services, including but not limited to drilling and mounting, door and lock work, furniture assembly and repair, hinge and channel work, wall fittings, shelf installations, lock installations, TV wall mounting, window and glass fittings, and minor woodwork.

Out of scope: Custom furniture design and manufacture, modular kitchen design and execution, full home interiors, architectural work, electrical work, plumbing, masonry, painting, and any project requiring a written contract or detailed design. These are handled separately by our parent firm Designs Palette Development Solutions LLP under a project-specific agreement.

The exact scope of any particular booking is determined at the time of booking and shown on the booking confirmation. Add-on services identified by the Carpenter during the visit must be approved by you in writing (via WhatsApp) and quoted at Rate Card prices before any additional work begins.

6. Service Area

We currently serve Seegehalli and Kannamangala, Bengaluru — PIN 560115 and immediately adjacent localities at our discretion. The Service Area is subject to revision; the current list is always available on the home page of the Platform.

Bookings from addresses outside the Service Area may be accepted at our discretion, in which case an additional travel charge may apply and will be quoted before confirmation. We reserve the right to decline any booking based on distance, accessibility, or other operational considerations.

7. Booking & Service Delivery

• Booking channels: Services may be booked via the Platform (mycarpenter.online), via WhatsApp at +91 81233 62007, or by telephone during operating hours.
• Operating hours: 9:00 AM to 8:00 PM, daily.
• Advance notice: A minimum of 4 hours' advance notice is required for standard bookings. AMC Premium and Elite subscribers may request 2-hour priority booking subject to Carpenter availability.
• Slot windows: Slots are typically scheduled in 2-hour windows. The assigned Carpenter will call you approximately 30 minutes before arrival.
• Booking confirmation: A booking is confirmed only upon successful payment and issuance of a Booking ID via WhatsApp or email. No verbal or pending booking creates a binding obligation on our part.
• Customer access: You or an authorised adult must be present at the service address during the booked slot to provide access and approve the work.

8. Pricing, Visit Charges & Payment

Published pricing: All Services are priced according to the Rate Card published on the Platform. Prices are inclusive of applicable GST unless explicitly marked otherwise. We reserve the right to revise the Rate Card at any time; revised prices apply only to bookings made after the revision date.

Your bill comprises three components:

• Visit charge: ₹99 per visit, payable upfront. Waived for active AMC subscribers.
• Service charge: The Rate Card price for the specific Service(s) booked. AMC subscribers receive 10% off applicable service charges.
• Materials: Hardware, brackets, hinges, locks, and similar items are arranged by you. Small consumables (wall plugs, anchors) are included in the Service charge.

Invoicing: A digital invoice is sent to your registered WhatsApp number and email upon payment confirmation. GST-compliant invoices are available on request for business customers.

9. Materials & Customer Obligations

You agree to:

• Arrange all materials, hardware, and components required for the booked Service in advance. We will specify what is needed at the time of booking.
• Be present (or have an authorised adult present) at the service address during the booked slot.
• Provide the Carpenter with unobstructed access to the work area, working electrical points (if needed), and adequate lighting.
• Disclose any pre-existing damage, structural concerns, or wall conditions (false ceilings, hollow walls, unusual materials) that may affect the work.
• Approve any on-site additions in writing (via WhatsApp) before the work begins.
• Not request or offer the Carpenter any payment, tip, or work outside the Platform's booking system. All transactions must flow through MyCarpenter.
• Rate the Service honestly via the Platform after completion. Your feedback helps us maintain quality.

10. Cancellation, Rescheduling & Refunds

For single-service bookings:

Action	Timing	Outcome
Reschedule	More than 2 hours before the slot	Free, on next available slot
Cancel	More than 2 hours before the slot	Full refund (Visit Charge + Service Charge) in 5–7 working days
Cancel	Within 2 hours of the slot	Service Charge refunded; ₹99 Visit Charge forfeited (Carpenter has been dispatched)
No-show / no access	Customer unavailable at booked time	Visit Charge forfeited; Service Charge held for reschedule within 30 days

Refund requests must be submitted via WhatsApp at +91 81233 62007 or email at hello@mycarpenter.online with the Booking ID. Refunds are processed to the original payment method only.

For AMC subscribers: AMC subscription cancellation and refund terms are governed by the individual AMC Contract you signed at subscription time. Please refer to that document for details.

11. 30-Day Workmanship Guarantee

Every Service performed by a MyCarpenter Carpenter carries a 30-day workmanship guarantee from the date of service completion.

What is covered: Failures directly attributable to the Carpenter's workmanship — installations that loosen or fall, alignment issues that drift, hinges or channels that come undone, locks that stop turning, mounts that shift, and similar defects in the workmanship itself.

What is not covered:

• Damage caused by Customer misuse, accidental damage, or impact after the service;
• Interference or modification by the Customer or any third party;
• Natural wear and tear unrelated to the specific work performed;
• Failures caused by defective materials supplied by the Customer;
• Failures caused by unsuitable wall, surface, or structural conditions not disclosed at the time of service;
• Pre-existing damage or conditions identified by the Carpenter and noted on the job report.

To claim: WhatsApp your Booking ID and a brief description (with photos if possible) to +91 81233 62007 within 30 days of the original service date. We will schedule a return visit within 48 hours. Return visits under this guarantee are free of charge and do not count against any AMC free-visit balance.

12. AMC Plans

AMC subscriptions (Basic, Premium, and Elite) are separate prepaid annual contracts and are governed by a specific written AMC Contract signed at the time of subscription. The AMC Contract supersedes these Terms with respect to AMC-specific matters, including:

• Number and use of free visits;
• Priority booking and dedicated carpenter terms;
• AMC-specific cancellation and refund schedule;
• Renewal and transfer conditions;
• Plan-specific exclusions and fair-use limits.

In case of conflict between these Terms and the AMC Contract, the AMC Contract shall prevail for AMC-related matters. For all matters not specifically addressed in the AMC Contract, these Terms apply.

13. Carpenter Verification & Conduct

Every Carpenter on MyCarpenter undergoes mandatory pre-onboarding verification:

• Police Verification Certificate (PVC) from the relevant Bengaluru police station;
• Aadhaar and PAN identity verification;
• In-person interview and trial-job skills assessment;
• Issuance of a MyCarpenter photo ID card carried on every visit.

All Carpenters are required to maintain professional conduct, arrive in MyCarpenter uniform, complete work within agreed scope, and respect Customer property. Any complaint about Carpenter conduct should be raised via WhatsApp or email within 24 hours of the visit. We investigate every complaint and take appropriate action, which may include removal of the Carpenter from the platform.

14. Acceptable Use

You agree not to:

• Use the Platform for any unlawful, fraudulent, or abusive purpose;
• Provide false identity, address, or contact information;
• Make fraudulent payment or chargeback claims;
• Harass, threaten, demean, or discriminate against any Carpenter on any basis including caste, religion, gender, language, or socio-economic background;
• Solicit, hire, or contract any Carpenter directly outside the Platform for work that would otherwise be booked through MyCarpenter;
• Attempt to access, scrape, reverse-engineer, or interfere with the technical operation of the Platform;
• Misuse the AMC plan through fraudulent visit claims, account sharing, or excessive bookings beyond fair-use limits.

Violations may result in immediate account suspension, cancellation of any active subscription without refund, and legal action.

15. Privacy & Data Protection

We collect, store, and process your personal information (including name, mobile number, address, email, and booking history) in accordance with our Privacy Policy, which forms part of these Terms by reference. Key points:

• Your data is used only for service delivery, communication, billing, and improvement of MyCarpenter services;
• We do not sell or rent your personal information to third parties;
• We may share limited information with Designs Palette Development Solutions LLP for home improvement consultations, which you may opt out of at any time;
• Booking records, payment records, and call/WhatsApp logs are retained for legal, tax, and dispute-resolution purposes for the period required under applicable Indian law;
• You may request access, correction, or deletion of your personal information by emailing hello@mycarpenter.online.

16. Intellectual Property

All content on the Platform — including the MyCarpenter name, logo, Rate Card structure, service descriptions, photographs, text, graphics, website design, and software — is the intellectual property of Designs Palette Development Solutions LLP and is protected under Indian copyright and trademark law. You may not reproduce, copy, modify, distribute, or use this content for any commercial purpose without our prior written permission.

Before/after photos taken by Carpenters during service visits remain the property of DPDS LLP and may be used (with anonymisation of personal details) for quality assurance, training, and promotional purposes. You may request removal of any specific photo by writing to hello@mycarpenter.online.

17. Limitation of Liability

We are not liable for:

• Indirect, consequential, incidental, special, or punitive damages of any kind;
• Loss of profit, revenue, business opportunity, data, or goodwill;
• Damage caused by Customer-supplied materials of inadequate quality;
• Pre-existing structural or surface defects not disclosed at the time of booking;
• Delays or failures caused by force majeure events (Section 18);
• Damage to property arising from work that was performed in accordance with Customer instructions where we had advised against the approach in writing.

Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law, including under the Consumer Protection Act, 2019.

18. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, fire, flood, earthquake, severe weather, epidemic or pandemic, civil unrest, riot, war, terrorism, government action or order, lockdowns, internet or telecommunications outages, or labour disputes outside our direct workforce.

During a force majeure event, scheduled visits will be rescheduled to the next available date. AMC free visits will not be forfeited due to force majeure delays.

19. Termination, Suspension & Modifications

By you: You may stop using the Platform at any time. To delete your account, email hello@mycarpenter.online. Pending bookings, refunds, and AMC subscriptions will be handled per the applicable cancellation policy and the AMC Contract.

By us: We may suspend or terminate your account, refuse any booking, or cancel an AMC subscription if you violate these Terms, the AMC Contract, or applicable law, or if we reasonably believe continued service poses a safety, security, or operational risk. In the case of AMC cancellation by us, pro-rata refunds will be issued in accordance with the AMC Contract.

Modifications: We may revise these Terms at any time. The revised Terms take effect upon publication on the Platform. Material changes will be notified by WhatsApp or email at least 7 days before they take effect. Continued use of the Platform after such notification constitutes acceptance of the revised Terms.

20. Dispute Resolution & Governing Law

Step 1 — Direct resolution: Any dispute arising in connection with these Terms or any Service must first be raised with us via WhatsApp at +91 81233 62007 or email at hello@mycarpenter.online. We will acknowledge within 48 hours and attempt good-faith resolution within 15 working days.

Step 2 — Arbitration: Any dispute not resolved within 30 days of being raised shall be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitration seat shall be Bengaluru, Karnataka. The proceedings shall be conducted in English. The arbitral award shall be final and binding on both parties.

Governing law: These Terms are governed by and construed under the laws of India.

Jurisdiction: Subject to the arbitration clause above, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any matter not subject to arbitration.

21. Contact Us

For any questions, complaints, or notices under these Terms:

Miscellaneous

Severability: If any provision of these Terms is held invalid or unenforceable by a competent court or arbitrator, the remaining provisions shall remain in full force and effect.

Entire agreement: These Terms (together with the AMC Contract where applicable, the Privacy Policy, and any specific booking confirmations) constitute the entire agreement between you and us regarding the subject matter, and supersede all prior discussions, communications, and representations.

No waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other right under these Terms.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any successor entity or affiliate without your consent.

Language: These Terms are drafted in English. Any translation provided is for convenience only; in case of conflict, the English version prevails.

By using mycarpenter.online or booking any Service, you confirm that you have read, understood, and agreed to these Terms & Conditions.
© MyCarpenter 2026 — Operated by Designs Palette Development Solutions LLP, Bengaluru.