Refund Policy
Refund Policy
This Refund Policy applies to bookings made on mycarpenter.online, operated by Designs Palette Development Solutions LLP. It reproduces Sections 10 and 11 of our Terms & Conditions; if there is any difference, the Terms & Conditions prevail.
10. Cancellation, Rescheduling & Refunds
For single-service bookings:
| Action | Timing | Outcome |
|---|---|---|
| Reschedule | More than 2 hours before the slot | Free, on next available slot |
| Cancel | More than 2 hours before the slot | Full refund (Visit Charge + Service Charge) in 5–7 working days |
| Cancel | Within 2 hours of the slot | Service Charge refunded; ₹99 Visit Charge forfeited (Carpenter has been dispatched) |
| No-show / no access | Customer unavailable at booked time | Visit Charge forfeited; Service Charge held for reschedule within 30 days |
Refund requests must be submitted via WhatsApp at +91 81233 62007 or email at hello@mycarpenter.online with the Booking ID. Refunds are processed to the original payment method only.
For AMC subscribers: AMC plans are paid in advance, are non-transferable and are non-refundable (see Section 12 of the Terms & Conditions).
11. 30-Day Workmanship Guarantee
Every Service performed by a MyCarpenter Carpenter carries a 30-day workmanship guarantee from the date of service completion.
What is covered: Failures directly attributable to the Carpenter's workmanship — installations that loosen or fall, alignment issues that drift, hinges or channels that come undone, locks that stop turning, mounts that shift, and similar defects in the workmanship itself.
What is not covered:
- Damage caused by Customer misuse, accidental damage, or impact after the service;
- Interference or modification by the Customer or any third party;
- Natural wear and tear unrelated to the specific work performed;
- Failures caused by defective materials supplied by the Customer;
- Failures caused by unsuitable wall, surface, or structural conditions not disclosed at the time of service;
- Pre-existing damage or conditions identified by the Carpenter and noted on the job report.
To claim: WhatsApp your Booking ID and a brief description (with photos if possible) to +91 81233 62007 within 30 days of the original service date. We will schedule a return visit within 48 hours. Return visits under this guarantee are free of charge and do not count against any AMC free-visit balance.